Access Mental Health – supporting you in a crisis

Alert (Amber)

The current COVID-19 (Coronavirus) situation is particularly difficult for people who are experiencing mental ill health and emotional distress. The situation is unprecedented and will impact the way that we run our Access Mental Health services.

To ensure the safety of our staff and the public, the Retreat drop-in services in Bournemouth and Dorchester are closed for the foreseeable future. We have also closed our Community Front Rooms, but alternative arrangements are being put in place.

If you require urgent mental health support, please call our 24/7 Connections phone line (0300 123 5440) in the first instance and you will be signposted to the right service for the support you need.

If you are struggling to cope or feel yourself nearing a breakdown, Access Mental Health is here to provide help.

Designed in partnership with local people, it offers a range of services which provide support at times and places when people need it the most.

You don’t need to be referred by your GP or other health professional, you can just reach out for help when you need it. Mental health professionals and peer support workers will be on hand to help you avoid a crisis and help you find the path to recovery.

People of any age and their families can access our services.

  • Connection – a 24/7 helpline open to all ages. Dorset residents or people visiting Dorset can call direct on 0300 123 5440 or access via NHS 111
  • The Retreat – open to anyone aged 18 or above, providing a safe space to seek face-to-face help and support. It is open every day from 4.30pm-midnight at locations in Bournemouth and Dorchester. CURRENTLY CLOSED
  • Community Front Rooms – open to anyone aged 18 or above, providing a welcoming, safe space where you can discuss problems and work towards possible solutions. It is open from 3.15-10.45pm, Thursday-Sunday, at locations in Bridport, Shaftesbury and Wareham. CURRENTLY CLOSED.

To download the Access Mental Health poster, click here. If you are feeling like you can't cope, or if you know someone who is struggling with their mental health, there are a range of other local services and charities that can also provide support. Find out more.

Access Mental Health leaflet

Mental health tips in other languages

Mental Health and learning disabilities