Community Front Rooms

Alert (Amber)

The current COVID-19 (Coronavirus) situation is particularly difficult for people who are experiencing mental ill health and emotional distress. The situation is unprecedented and will impact the way that we run our Access Mental Health services.

To ensure the safety of our staff and the public we have closed our Community Front Rooms, but alternative arrangements are being put in place.

If you require urgent mental health support, please call our 24/7 Connections phone line (0300 123 5440) in the first instance and you will be signposted to the right service for the support you need.

Community Front Rooms (CFRs) are open to anyone over 18 who needs face-to-face support. They are staffed by mental health professionals and peer specialists (people with personal experience of mental health issues), and are there for you if you are struggling to cope and feel you are approaching a crisis point.

CFRs are welcoming, informal, safe spaces where you can discuss your problems. Staff will not offer medication or structured therapy, but rather self-management advice and support that helps you find the solutions to aid your recovery. There are three CFRs serving people in the more rural areas of Dorset – Bridport, Shaftesbury and Wareham – which are open Thursday to Sunday from 3.15-10.45pm. There is no referral or appointment needed, just turn up and ring the doorbell.

If the staff feel the CFR is not the most appropriate level of support for you, they may offer you an assessment which may lead to further support from the other mental health services available.

CFRs are provided by the Bournemouth Churches Housing Association (BCHA), which works in partnership with local charity Hope to run the Shaftsbury CFR, and local charity Burrough Harmony to deliver the Bridport CFR.

CFRs are not able to work with people who:

• require medical attention beyond basic first aid/wound care

• are intoxicated by alcohol or substances

• display threatening or physically aggressive behaviour

• are under the age of 18.

Where possible we would encourage you to attend before 10pm to make best use of this service.

Information flyers



01308 422371
The Assembly Rooms,
Gundry Lane,

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01747 851397
Shaftesbury Community Front Room,
Hope Offices,
Longmead Ind Est,

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Wareham Community Front Room,
Unit 1 Leanne Business Centre,
Sandford Lane,
BH20 4DY

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Other Access Mental Health services

Access Mental Health Connection The Retreat Mental Health and learning disabilities